Chapter 1. Introduction

Red Hat OpenStack Application Workflow Guide describes the process of creating Red Hat OpenStack Platform (RHOSP) application certification. The RHOSP application facilitate an OpenStack deployment or complement the Cloud Infrastructure with additional functionalities such as configuration, scaling, and management.

1.1. Audience

This document provides a review of the RHOSP certification workflow for Partners who want to offer their own applications, management applications or Virtualized Network Function (VNF) software for use with RHOSP in a jointly supported customer environment.

Important

Before starting the certification process, we recommend you to read the Red Hat OpenStack Application Policy and VNF Guide to understand the requirements and policies for Red Hat OpenStack Application.

1.2. Program Prerequisites

Partners are expected to meet the following program prerequisites before proceeding with the RHOSP application certification workflow:

  • To certify OpenStack applications, it is mandatory to have a Vendor Single Sign On (SSO) account and profile.
  • Partners are expected to have a Product profile on Red Hat Connect for Technology Partners.
  • Partners must complete the Align, Build and Certify (ABC) Workflow on Red Hat Connect for Technology Partners before beginning the certification process.
Important

If you have questions on vendor account/profile, product profile or software entitlements, send an email to connect@redhat.com.

1.3. Getting Help and Giving Feedback

If you experience difficulty with a procedure described in this documentation, Open a Support Case in the Red Hat customer portal.

The Red Hat customer portal offers the following services and information:

  • Search or browse through technical support articles and solutions pertaining to Red Hat products
  • Submit a support case to Red Hat Global Support Services (GSS), and
  • Access product documentation
Note

Personal emails are not tracked as a support mechanism and do not include a Response Time or Service Level Agreement.

Questions During Certification

During the certification process, you may need to ask or reply to a question about topics which affect a specific certification. These questions and responses are recorded in the Additional Comments section of the Dialog Tab of the certification entry.

Warning

It is not within the scope of the certification workflow to resolve product defect and/or compatibility issues identified during testing. These issues can block a certification and might require resolution before the certification can proceed. Resolving these issues should be accomplish through your Engineering Partner Manager or other engineering engagements.

We Need Feedback!

If you see a way to make this guide better, or if you think of a way to improve the certification workflow, or program, we would love to hear from you! Submit a bug in Bugzilla. Try to be as specific as possible; include the section number and some of the surrounding text.