Getting started with the Red Hat Hybrid Cloud Console

Red Hat Hybrid Cloud Console 2023

How to navigate the features and services of the Red Hat Hybrid Cloud Console

Red Hat Customer Content Services


This guide provides an overview of and basic instructions for using the Red Hat Hybrid Cloud Console and its features.


As a Red Hat Hybrid Cloud user, you can use services for the public cloud, private clouds, and on-premises infrastructure. Use this guide to learn how to configure global settings for your Red Hat account and to learn more about cloud services available in the Hybrid Cloud Console.

Chapter 1. Prerequisites

  • You are logged in to the Hybrid Cloud Console with your Red Hat account. If you do not have a Red Hat account, click Register on the Hybrid Cloud Console login page.
  • You are using a supported web browser. For details about web browser requirements, see the Browser Support link at the bottom of the Hybrid Cloud Console landing page.

Chapter 2. What is the Red Hat Hybrid Cloud Console?

You can use the Red Hat Hybrid Cloud Console to access a comprehensive set of hosted services from a single interface. The Hybrid Cloud Console provides the content, tooling, and visibility developers and IT administrators need to build, deploy, and optimize workloads across the hybrid cloud.

From the Hybrid Cloud Console, you can connect with your various platforms and then centrally manage and automate your hybrid cloud and the deployments within it. Use the Hybrid Cloud Console to manage your Red Hat Enterprise Linux (RHEL) infrastructure, Red Hat OpenShift clusters, Red Hat Ansible Automation Platform infrastructure, and application services.

You can perform the following tasks from the Hybrid Cloud Console:

  • Use Red Hat Insights to reduce risk and downtime, improve compliance, and optimize spend for your RHEL, Ansible Automation Platform, and Red Hat OpenShift resources.
  • View information about your RHEL systems, Red Hat OpenShift clusters, and Ansible Automation Platform nodes from a single interface.
  • Manage, update, and deploy different types of Red Hat OpenShift clusters and install cluster add-ons such as data services.
  • Deploy applications on Red Hat OpenShift.
  • Manage security policies and build pipelines.

Additional resources

For more information about the Hybrid Cloud Console features and to start using console services, see the Hybrid Cloud Console information page.

2.1. Red Hat Enterprise Linux on the Hybrid Cloud Console

The Red Hat Hybrid Cloud Console provides a centralized view into operations, security, and subscriptions for Red Hat Enterprise Linux (RHEL).

Through tooling, rule-based analytical models, and the support of Red Hat, you can use the console to streamline many of the tasks and analysis required to build and deliver a stable and secure environment for applications on RHEL.

The following services are available on the Hybrid Cloud Console for RHEL:

  • Red Hat Insights for Red Hat Enterprise Linux
  • Edge management
  • Repositories
  • Image builder
  • Subscriptions

Additional resources

2.2. Red Hat OpenShift on the Hybrid Cloud Console

The Red Hat Hybrid Cloud Console provides centralized reporting and management for Red Hat OpenShift clusters. Using the OpenShift Cluster Manager service, you can streamline and simplify how operators create, register, and upgrade Red Hat OpenShift clusters across supported environments. Additionally, Insights for OpenShift can monitor clusters for configuration problems, upgrade compatibility, and cost optimization.

The following services are available on the Hybrid Cloud Console for Red Hat OpenShift:

  • Insights for OpenShift monitors the health of your OpenShift Container Platform clusters and helps you identify, prioritize, and resolve risks to service availability, fault tolerance, performance, and security.
  • Subscriptions provides the ability to monitor your usage and subscription information for your OpenShift clusters.
  • Cost management aggregates and displays the costs of your OpenShift deployment and infrastructure across bare-metal servers, virtual machines, and private clouds and public cloud infrastructure, including AWS and Microsoft Azure.
  • Clusters contains your OpenShift cluster inventory, and provides the ability to create, manage, and delete OpenShift clusters.
  • Developer sandbox provides you with a private OpenShift environment in a shared, multi-tenant OpenShift cluster that is pre-configured with a set of developer tools.

Additional resources

2.3. Red Hat Ansible Automation Platform on the Hybrid Cloud Console

The Red Hat Hybrid Cloud Console provides a centralized view of analytics, content management, and policy and governance for Red Hat Ansible Automation Platform. It supports hybrid cloud automation on Ansible Automation Platform through the following features and components:

  • Automation playbooks and collections that are tested and supported by Red Hat and our partners
  • Aggregated health monitoring and analytics
  • A private catalog to make automation available to appropriate teams at a faster pace
  • Policy and governance that is applied to all of these resources

The following services are available on the Hybrid Cloud Console for the Ansible Automation Platform:

  • Insights for Ansible Automation Platform
  • Automation hub
  • Automation analytics
  • Remediations

Additional resources

Chapter 4. Hybrid Cloud Console help options

There are several ways to get help with Red Hat services from within the Hybrid Cloud Console. You can open a support case, check the status of Red Hat web sites, and call or chat with a Red Hat support engineer.

4.1. Opening a support case

You can open a Red Hat support case from the Red Hat Hybrid Cloud Console for help with the Red Hat services that are associated with your Hybrid Cloud Console account login.


  1. In the Hybrid Cloud Console, select Help (? icon) > Open a support case. The Customer Support page on the Red Hat Customer Portal opens. The Account and Owner fields are automatically populated with your account information.
  2. Under Select the option that best fits your reason for creating a case, select an appropriate category for your issue, and then click Continue.
  3. Select the product and version, and then click Continue.
  4. Review the list of suggested Red Hat Knowledgebase solutions for a potential match against the problem that you are reporting. If the suggested articles do not address the issue, click Continue.


    Articles might not be available for your issue.

  5. Enter a concise but descriptive problem summary and further details about the symptoms being experienced, as well as your expectations.
  6. Complete the following questions where prompted:

    • Where are you experiencing the behavior? What environment?
    • When does the behavior occur? Frequency? Repeatedly? At certain times?
    • What information can you provide around time-frames and the business impact?
  7. Optional: Upload log or other diagnostic files to attach to your request in the File uploader and analyzer box. These types of files help support engineers resolve your issues quickly. The prompts under this box change depending on the product that you selected.
  8. Click Continue.
  9. Enter information in all of the prompts marked with an asterisk, and then click Continue. The summary page opens.
  10. Review the information that you entered, and then click Submit. A confirmation screen displays a case number for your issue and the message We’ve added your case to our queue.


  1. Click Cases to view a list of all support cases.
  2. Find your case in the list.
  3. Click the case ID number to view your case.

4.2. Checking for Red Hat service outages

You can access the Red Hat Status page from the Red Hat Hybrid Cloud Console Help menu (? icon) to find information about the current and past status of console services and other Red Hat web sites.


  1. In the Hybrid Cloud Console, click Help (? icon) > Status page. The Red Hat Status page opens.
  2. On the Red Hat Status page, click to expand the list of services and check for any outages.
  3. Optional: Perform any of the following tasks:

    • Under Site Status, view the current status of Red Hat web sites.
    • Click Subscribe to Updates and enter your email address to receive email notifications whenever Red Hat creates, updates, or resolves an incident.
    • Under Scheduled Maintenance, review upcoming scheduled maintenance.
    • Under Past Incidents, review recent past outages and other incidents.
    • Click Incident History to view incidents from the previous three months.

4.3. Red Hat support options

The Red Hat support options page, available from the Red Hat Hybrid Cloud Console Help menu (? icon), provides the following options:

  • View or open a support case. This option is also available from the Open a support case menu item under the Help menu.
  • Live chat with a support engineer.
  • Call a Red Hat support engineer.
  • Access support information for your Red Hat products.
  • Review information about support policies and programs.

Chapter 5. Updating your Red Hat account information

You use your Red Hat account to log in to the Red Hat Hybrid Cloud Console. The following table lists information that you can update on your Red Hat account:

Table 5.1. Red Hat account information



Update personal information including your name, email address, job title, and phone numbers.

Login & password

Change your password and manage accounts connected to your company’s single sign-on (SSO). Note that you cannot change your Red Hat login after it has been created.

Postal address

Update your mailing address.

Language and location

Change your preferred language and time zone.

Errata notifications

Control which errata notifications you receive and when you receive them. Errata notifications are email notifications of security updates, bug fixes, and enhancements.


  • You are logged in to the Hybrid Cloud Console.


  1. To update your Red Hat account information, click your user avatar in the upper right of the Red Hat Hybrid Cloud Console window. A drop-down list appears.
  2. Click My profile.
  3. Select a label under Your information or Your preferences.
  4. Update your information and then click Save.

Chapter 6. Hybrid Cloud Console User Access

The User Access feature is an implementation of role-based access control (RBAC) that controls access to various services hosted on the Red Hat Hybrid Cloud Console. Organization Administrators use the User Access feature to grant other users access to services hosted on the Hybrid Cloud Console. An Organization Administrator can assign the special role User Access Administrator to other users who do not have the Organization Administrator role. Users with the User Access Administrator role can manage user access on the Red Hat Hybrid Cloud Console.

User access on Red Hat Hybrid Cloud Console uses an additive model, which means that actions are only permitted, not denied. To control access, Organization Administrators assign the appropriate roles with the desired permissions to groups, then add users to those groups. The access permitted to an individual user is the sum of all roles assigned to all groups to which that user belongs.

Additional resources

6.1. The User Access groups, roles, and permissions

User Access uses the following categories to determine the level of user access that an Organization Administrator can grant to the supported Red Hat Hybrid Cloud Console services. The access provided to any authorized user depends on the group that the user belongs to and the roles assigned to that group.

  • Group: A collection of users belonging to an account which provides the mapping of roles to users. An Organization Administrator can use groups to assign one or more roles to a group and to include one or more users in a group. You can create a group with no roles and no users.
  • Roles: A set of permissions that provide access to a given service, such as Insights. The permissions to perform certain operations are assigned to specific roles. Roles are assigned to groups. For example, you might have a read role and a write role for a service. Adding both roles to a group grants all members of that group read and write permissions to that service.
  • Permissions: A discrete action that can be requested of a service. Permissions are assigned to roles.

6.2. Viewing your permissions to services

Your Organization Administrator grants and manages your access to the different services in the Red Hat Hybrid Cloud Console. You can view your permissions for each service on the console.


  • You are logged in to the Hybrid Cloud Console.


  1. Click your user avatar in the upper right of the Red Hat Hybrid Cloud Console window. A drop-down list appears.
  2. Click My User Access. The My User Access page opens.
  3. Select a services group, for example Red Hat Enterprise Linux or Ansible Automation Platform. A table of services appears. Your permissions are listed in the Operation column.

Chapter 7. Managing notifications in the Hybrid Cloud Console

Services in the Hybrid Cloud Console send notifications when certain events occur. Your Organization Administrator configures which notifications you can receive. You can choose how to receive notifications or not to receive them at all.


If you are an Organization Administrator, you configure notifications from Services > Integrations and Notifications. For detailed information, see Configuring notifications on the Red Hat Hybrid Cloud Console.


  • You are logged in to the Hybrid Cloud Console.


  1. Click your user avatar in the upper right of the Red Hat Hybrid Cloud Console window. A drop-down list appears.
  2. Click User Preferences. The My Notifications page opens.
  3. Select a service. A list of configuration options opens.
  4. Select one of the following options:

    • Daily digest: receive a daily summary of triggered application events that occur in a 24 hour time frame.
    • Instant notification: receive an email immediately for each triggered application event.
    • Weekly report: receive an email that contains the Advisor Weekly Report for the selected service.
    • Unsubscribe from all: Select this option if you do not want to receive any notifications for this service.
  5. Update your information and then click Save.

Chapter 8. Learning resources on the Red Hat Hybrid Cloud Console

There are several ways to learn about using services in the Red Hat Hybrid Cloud Console:

  • The Learning resources link on the left menu of most pages in the console can contain the following resources:

    • In-depth documentation
    • Interactive quick starts to help you complete specific tasks
    • Learning paths to help you get a better understanding of the service or product set
  • The Resource Center, accessed from the light bulb icon at the bottom right of the console, can contain the following resources:

    • Updates and announcements about new features
    • Product tours
    • Videos

Resources in Learning Resources and the Resource Center change based on the collection of services that you are viewing. Resources are frequently added and removed to keep the content as relevant as possible.


You can often find previously viewed product tours in the Resource Center.

8.1. Using Hybrid Cloud Console API documentation

You can use Hybrid Cloud Console API documentation to help you develop Red Hat services that are part of the Hybrid Cloud Console. You can easily find API code for the Hybrid Cloud Console services that you use. The documentation provides examples of each API in different coding languages.

The API documentation is available in two places:

  • The API Catalog and Documentation page on the Red Hat Developer web site: This is a new location for the API documentation that you can access without a Red Hat account.
  • The API documentation page on the Red Hat Hybrid Cloud Console: The documentation available through this page has some useful features such as versioning that are not yet available on the Red Hat Developer web site.


  1. Use one of the following methods to view the Hybrid Cloud Console API documentation:

  2. Perform any of the following tasks:

    • To view the API documentation for an service, click the service name link.
    • To download the API documentation for a specific service, click the Download icon on the service row (console only).
    • To download the API documentation for more than one service, select the services then click Download selected (console only).

Making open source more inclusive

Red Hat is committed to replacing problematic language in our code, documentation, and web properties. We are beginning with these four terms: master, slave, blacklist, and whitelist. Because of the enormity of this endeavor, these changes will be implemented gradually over several upcoming releases. For more details, see our CTO Chris Wright’s message.

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