Appendix D. Red Hat Access Plug-in

The Red Hat Access Plug-in allows you to use Red Hat access services from the Red Hat Gluster Storage Administration Portal. You must log in using your Red Hat login credentials. The Red Hat Access Plug-in detects when you are not logged in; if you are not logged in, a login window opens.

Note

Red Hat Gluster Storage Administration Portal credentials are not the same as a user's Red Hat login.
This appendix describes how to use the Red Hat Access Plug-in feature. This section shows the procedure to open a new support case, modify an existing case, and to search for Red Hat Gluster Storage documentation.

D.1. Using Red Hat Access Plug-in

During installation, you were prompted to set a password for the admin@internal user. However, if you have forgotten the password or choose to reset the password, you can use the rhsc-config utility.

Procedure D.1. Using Red Hat Access Plug-in

  1. In the Red Hat Gluster Storage Console, open the Clusters view by expanding the System tab and selecting the Cluster tab in the Tree pane. Alternatively, select Clusters tab.
  2. Click Red Hat Access:Support to open the Red Hat Access: Support dialog box.
    You can select Red Hat Access:Support from Hosts tab also.

    Note

    Red Hat Support Plug-in is available in the details pane as well as in several context menus in the Red Hat Gluster Storage Administration Portal.
    Selecting Red Hat Access:Support option

    Figure D.1. Selecting Red Hat Access:Support option

  3. Log in to Red Hat Access:Support with the Red Hat credentials.
  4. In the Search field you can search for solutions in the knowledge base.

    Note

    You can also search the Red Hat Access database using the Red Hat Search: field. Search results display in the left-hand navigation list in the details pane.
  5. To open a new support case select the Open New Support Case radio button in Red Hat Access:Support dialog box.
    Red Hat Access: Support Window

    Figure D.2. Red Hat Access: Support Window

  6. Enter the Summary, Description and select Product, Version, and Attachments and click Submit button.
  7. To modify an existing case, select Modify Existing Case radio button.
  8. Update the details and click Submit.
  9. To view the documentation relevant to the part of the Administration Portal currently on the screen, click Red Hat Documentation.
    Red Hat Documentation

    Figure D.3. Red Hat Documentation