Chapter 5. Troubleshooting
This chapter lists troubleshooting resources and tips.
5.1. Troubleshooting resources
To help you troubleshoot issues that can occur during the conversion process, review the log messages that are printed to the console and log files.
By default, only info, warning, error, and critical log level messages are printed to the console output by the
Convert2RHEL utility. To also print debug messages, use the
--debug option with the
/var/log/convert2rhel/convert2rhel.logfile lists debug, info, warning, error, and critical messages.
/var/log/convert2rhel/rpm_va.logfile lists all package files on the unconverted system that a user has modified. This output is generated by the
rpm -Vacommand, which is run automatically unless the
--no-rpm-vaoption is used with the
5.2. Fixing dependency errors
During a conversion from a different Linux distribution to RHEL, certain packages might be installed without some of their dependencies.
- You have successfully completed the conversion to RHEL. See Converting to a RHEL system for more information.
Identify dependencies errors:
# yum check dependencies
If the command displays no output, no further actions are required.
To fix dependency errors, reinstall the affected packages. During this operation, the
yumutility automatically installs missing dependencies. If the required dependencies are not provided by repositories available on the system, install those packages manually.
5.3. Known issues and limitations
The following issues and limitations are known to occur during the conversion:
- UEFI-based systems cannot currently be converted to RHEL. (BZ#1898314)
The conversion stops if any files are mounted directly to the
/mnt/directory or if the
/sys/directory is mounted as read-only.
- Systems using high availability cluster software by Red Hat or third parties are not currently supported for conversion to RHEL. Red Hat recommends migrating to newly installed RHEL systems to ensure the integrity of these environments.
Systems using kernel modules that do not exist in RHEL kernel modules are not currently supported for conversion. Red Hat recommends disabling or uninstalling foreign kernel modules before the conversion and then enabling or reinstalling those kernel modules afterwards. Unsupported kernel modules include:
- Kernel modules for specialized applications, GPUs, network drivers, or storage drivers
- Custom compiled kernel modules built by DKMS
- Systems in FIPS mode are not supported for conversion.
- RHEL packages cannot be accessed using Red Hat Update Infrastructure (RHUI) on public cloud instances. Use RHSM, Red Hat Satellite, or custom repositories instead.
5.4. Obtaining support
If you experience problems during the conversion, notify Red Hat so that these problems can be addressed. There are several methods for obtaining support.
sosreportusing one of the following methods:
Open a support case, select RHEL 7 or RHEL 8 as the product, and provide an
sosreportfrom your system.
sosreportdirectly on your system:
Note that you can leave the case ID empty.
- Open a support case, select RHEL 7 or RHEL 8 as the product, and provide an
Submit a bug report:
Open a bug, select RHEL 7 or RHEL 8 as the product, and select
convert2rhelas the component.
- Open a bug, select RHEL 7 or RHEL 8 as the product, and select
For details on generating an
sosreport, see the solution What is an sosreport and how to create one in Red Hat Enterprise Linux?.
For more information on opening and managing a support case on the Customer Portal, see the article How do I open and manage a support case on the Customer Portal?.
For information on Red Hat’s support policy for Linux distribution conversions, see Convert2RHEL Support Policy.