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16.3. Re-opening a Service Request
If there is more relevant information regarding a closed service request (such as the problem reoccurring), you can re-open the request via the Red Hat Customer Portal at https://access.redhat.com/support/policy/mgt_escalation.html or by calling your local support center, the details of which can be found at https://access.redhat.com/support/contact/technicalSupport.html.
Important
In order to re-open a service request, you need the original service-request number.
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