Red Hat Training

A Red Hat training course is available for Red Hat Developer Toolset

16.2. Escalating an Issue

If you feel an issue is not being handled correctly or adequately, you can escalate it. There are two types of escalations:
Technical escalation
If an issue is not being resolved appropriately or if you need a more senior resource to attend to it.
Management escalation
If the issue has become more severe or you believe it requires a higher priority.
More information on escalation, including contacts, is available at https://access.redhat.com/support/policy/mgt_escalation.html.