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If you feel an issue is not being handled correctly or adequately, you can escalate it. There are two types of escalations:

Technical escalation: If an issue is not being resolved appropriately or if you need a more senior resource to attend to it.
Management escalation: If the issue has become more severe or you believe it requires a higher priority.

More information on escalation, including contacts, is available at https://access.redhat.com/support/policy/mgt_escalation.html.