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Chapter 7. Red Hat Insights

Red Hat Insights is a service that uses the collective knowledge of Red Hat Certified Engineers to help users proactively diagnose systems and avoid critical downtime situations. Red Hat Insights does this by having systems periodically check in, similar to Red Hat Subscription Management.

Red Hat Insights provides an easy to use dashboard that enables system administrators and IT operations managers to quickly identify key risks to stability, security, or performance. A glance at the display allows users to sort by category, view details of the impact and resolution, and then quickly determine what systems are affected.

Note
  • To use Red Hat Insights, the CloudForms appliance must be registered to Red Hat Subscription Management or Satellite (version 6.1 or newer).
  • Red Hat Insights is available as a technology preview in this release of Red Hat CloudForms. For more information on the support scope for features marked as technology previews, see Technology Preview Features Support Scope.

The Red Hat Insights plugin has the following options:

  • Actions
  • Overview
  • Rules
  • Inventory

The following sections describe each of these tabs in more detail.

7.1. Overview Tab

The Overview tab provides summary information on the following:

  • Current service release information for Red Hat Insights - view a synopsis of the latest updates as well as links to related information.
  • Actions Summary - View a assessment of issues, ranked by severity affecting your deployment. Click through to view available actions.
  • Newest Systems - Review the most recently registered systems in your deployment, and click through to view your inventory.
  • Optimize Your Experience - View a categorization of issues and the number of systems affected. Issues fall under performance, security, stability, and availability. Click through on reported issues to view more information.

7.2. Actions Tab

The Actions tab offers a quick visual indication of the number of vulnerabilities associated with your systems, as well as the category and severity risks. A Featured Topics section provides detailed overviews of associated risks facing a system, as well as actions to take to resolve the issue.

7.2.1. Actions Detail

Users can click on a issue type in the Actions tab to view a detailed list of systems at risk. The action detail page further provides A list of rules applicable to each vulnerable system. Rules are additionally assessed for the Likelihood, Impact and Total Risk to monitored systems.

7.3. Rules Tab

Rules enable easy addition of rules which operate on customer uploaded archives. It allows developers to focus on a single archive at a time while being able to process large amounts of data.

The Rules tab provides tools to search and filter for rules and associated systems. Each rule displays visual information for Impact, Likelihood, Total Risk, and the assessed Risk of Change as well as linking through to impacted systems. Enable or disable rules from this view.

7.3.1. States

For management purposes, rules may be placed under one of four active states:

  • Active - Rules which have been pushed to the master branch, are in prod and the content has been approved. This is the only state where the rules are displayed to customers.
  • Needs Content - Plugins that the system has identified are in our master branch, hits have been found but do not have an entry / content written for them.
  • Inactive - Once a rule is created from Needs Content, it will by default move to Inactive. Inactive can be used as a staging area as rules are written or to temporarily remove an active rule from the customer’s view if further work needs to be completed. Rules can be deleted in this state
  • Retired - Plugins or error info entries which are no longer in use. - Rules can be deleted in this state

7.3.2. Info Listed

You will find the following information available for each rule on the list

  • Error Key - The returned key the plugin provides to alert detection.
  • Plugin - Name of the plugin located in the master branch, ex: plugin.swappiness == plugins/swappiness.py
  • Description - The 50 character "title" the customer sees during the drill down of issues.
  • Category - Security, Stability, Performance.
  • Severity - Warn, Error, Info.
  • Count - The current amount of hosts the plugin has been detected by when the rules last ran.

7.4. Inventory Tab

The Inventory tab helps you discover the issues within your system. This tab lists the hostname of the system, the system type, the time of last check in and the status. You can filter the list by using image (Actions) for all systems that require actions and image (No Actions) for all systems that are working without issues and require no actions. Filter the list by System Status and System Health attributes or use the search tool to find a system in your inventory.