Chapter 2. Configuring ServiceNow Connection

Configure the connection to the ServiceNow database by specifying the credentials in the CMDB schema or instances within.

The following methods are included:

snow_server

ServiceNow database IP address or resolvable hostname.

snow_user

ServiceNow user account with the necessary permissions.

snow_password

Associated user account password.

The table name cannot be changed unless there is a specific requirement to manage records elsewhere. Entries in this table appear in the ConfigurationBase ItemsServers menu in the ServiceNow web user interface.

table_name

ServiceNow cmdb_ci_server database table.