Chapter 7. Red Hat Insights

Red Hat Insights is a service that uses the collective knowledge to help end users proactively diagnose systems and avoid critical downtime situations. Red Hat Insights does this by having systems periodically check in similar to Red Hat Subscription Management.

Red Hat Insights provides an easy to use dashboard that enables system administrators and IT operations managers to quickly identify key risks to stability, security, or performance. A glance at the display allows users to sort by category, view details of the impact and resolution, and then quickly determine what systems are affected.

Note

Red Hat Insights is available as a technology preview in this release of Red Hat CloudForms. For more information on the support scope for features marked as technology previews, see Technology Preview Features Support Scope.

Advantages of Red Hat Insights:

  • Proactively solve problems and avoid downtime related to security exploits, performance degradation, and stability failures
  • Feel confident in resolutions founded on 20,000 pieces of knowledge from certified Red Hat engineers
  • Reduces man hours spent researching how to identify and resolve issues as IT budgets shrink

The Red Hat Insights plugin has the following options:

  • Overview
  • Rules
  • Systems

The following sections describe each of these tabs in more detail.

7.1. Overview Tab

The Overview tab helps you discover the issues within your deployment. It differentiates the issues under the following categories:

  • Performance
  • Security
  • Stability
  • Availability

You can select each of these categories to view more details on the issues.

RH access insights overview

7.2. Rules Tab

Rules enable easy addition of rules which operate on customer uploaded archives. It allows developers to focus on a single archive at a time while being able to process large amounts of data.

7.2.1. States

For management purposes, rules may be placed under one of four active states:

  • Active - Rules which have been pushed to the master branch, are in prod and the content has been approved. This is the only state where the rules are displayed to customers.
  • Needs Content - Plugins that the system has identified are in our master branch, hits have been found but do not have an entry / content written for them.
  • Inactive - Once a rule is created from Needs Content, it will by default move to Inactive. Inactive can be used as a staging area as rules are written or to temporarily remove an active rule from the customer’s view if further work needs to be completed. Rules can be deleted in this state
  • Retired - Plugins or error info entries which are no longer in use. - Rules can be deleted in this state

7.2.2. Info Listed

You will find the following information available for each rule on the list

  • Error Key - The returned key the plugin provides to alert detection.
  • Plugin - Name of the plugin located in the master branch, ex: plugin.swappiness == plugins/swappiness.py
  • Description - The 50 character "title" the customer sees during the drill down of issues.
  • Category - Security, Stability, Performance.
  • Severity - Warn, Error, Info.
  • Count - The current amount of hosts the plugin has been detected by when the rules last ran.
RH access insights rules

7.3. Systems Tab

The Systems tab helps you discover the issues within your system. This tab lists the hostname of the system, the time of last check in and the status. You can filter the list by using image (Actions) for all systems that require actions and image (No Actions) for all systems that are working without issues and require no actions. You can also filter the list using the Groups dropdown list.

RH access insights systems