Chapter 4. Use Cases
The following examples show how ServiceNow can be integrated with automation workflows.
4.1. Provisioning a Virtual Machine from a Template
The Cloud and Infrastructure Provision VM from Template State Machines contain RegisterCMDB and ActivateCMDB states.
To create a new ServiceNow record during virtual machine provisioning, amend the ActiveCMDB state to call the
create method, for example:
4.2. Virtual Machine Retirement
The Cloud and Infrastructure default Retirement State Machines contain DeactivateCMDB and RemoveFromCMDB states.
To update a virtual machine’s ServiceNow record during virtual machine retirement, amend the DeactivateCMDB state to call the
update_patch method, for example:
To delete a virtual machine’s ServiceNow record during virtual machine retirement, amend the RemoveFromCMDB state to call the
delete method, for example:
4.3. Virtual Machine Reconfiguration (VMware Only)
Create a new System Event instance to update the ServiceNow record after a virtual machine reconfiguration request has been approved and completed.
Create a new /System/Event/ReconfigVM_Task_Complete instance with a relationship value: