Chapter 2. Giving Feedback and Getting Help
2.1. Giving Feedback
If you experience difficulty during the certification process with a Red Hat product, the Red Hat certification toolset, or with a procedure described in this documentation, visit Red Hat Customer Portal where you can gain access to Red Hat product documentation as well as solutions and technical articles about Red Hat products.
You may also open a case under the following instances:
- To report issues and get help with the certification process
- To submit feedback and request enhancements in the certification toolset & documentation
- To receive assistance on the Red Hat product on which your product/application is being certified
To receive Red Hat product assistance, it is necessary to have the required product entitlements or subscriptions, which may be separate from the partner program and certification program memberships.
2.2. Opening a Support Case
To open a support case, refer to How do I open and manage a support case.
Complete the Support Case Form with special attention to the following fields:
- From the Product field, select Red Hat Enterprise Linux.
- From the Product Version field, select the version of the Red Hat product on which your product/application is being certified.
In the Problem Statement field, type a problem statement/issue or feedback using the following format:
{Partner Certification} (The Issue/Problem or Feedback)Replace (The Issue/Problem or Feedback) with either the issue/problem faced in the certification process/Red Hat product or feedback on the certification toolset/documentation.
For example: {Partner Certification} Error occurred while submitting certification test results using Red Hat Certification application.
ImportantIt is mandatory to write the problem statement with the {Partner Certification} tag to ensure assignment of the case to the appropriate group(s).
All cases related to Certification use a Severity 3 SLA which provides for a one business day response time.
Where did the comment section go?
Red Hat's documentation publication system recently went through an upgrade to enable speedier, more mobile-friendly content. We decided to re-evaluate our commenting platform to ensure that it meets your expectations and serves as an optimal feedback mechanism. During this redesign, we invite your input on providing feedback on Red Hat documentation via the discussion platform.