21.3.3. About Network Address Translation (NAT)

A corporate VPN gateway acting in routed mode greatly simplifies network configuration. If your corporate VPN gateway is acting in NAT mode however, the JON server does not have direct visibility of agents. In this case, port forwarding needs to be configured for each agent.
NAT VPN configurations require a port on the gateway to be forwarded to the JON agent's address of port on the managed machine. The JON agent also needs to be configured to tell the server the forwarded port number and IP address. You can find further information in the rhq.communications.connector.* description for the agent-configuration.xml configuration file.