4.3. Getting Further Help

If none of the above information resolves your issue you can contact the Global Support Services staff for assistance.
You can find the appropriate contact details at https://access.redhat.com/support/.
Please gather the following information prior to your call.
  • JBoss EAP boot.log.
  • Apache HTTP Server's httpd.conf and the httpd-mpm.conf file (if it exists).
  • mod_jk's workers.properties.
  • mod_jk's mod_jk.conf.
  • <JBOSS_HOME>/server/<PROFILE>/deploy/JBOSSWEB/server.xml
  • <JBOSS_HOME>/server/<PROFILE>/deploy/JBOSSWEB/META-INF/jboss-service.xml
  • The output of running httpd -V on Apache HTTP Server (httpd -V > httpd.out, for example).
    Note the capital "V". A lowercase "v" will not produced the desired output.
  • Version of Apache HTTP Server or the JBoss Enterprise Web Server.
  • /etc/sysconfig/httpd