Chapter 7. Accessing Support Using the Red Hat Support Tool

The Red Hat Support Tool, in the redhat-support-tool package, can function as both an interactive shell and as a single-execution program. It can be run over SSH or from any terminal. It enables, for example, searching the Red Hat Knowledgebase from the command line, copying solutions directly on the command line, opening and updating support cases, and sending files to Red Hat for analysis.

7.1. Installing the Red Hat Support Tool

The Red Hat Support Tool is installed by default on Red Hat Enterprise Linux. If required, to ensure that it is, enter the following command as root:
~]# yum install redhat-support-tool