Ease of Use

I want to easily find everything I need to get up and running with new products or the latest product releases.

We launched the Products section in the Red Hat Customer Portal as the starting point and central repository for all product-related subscription resources. All product pages include “Get Started” guidance to help you get up and running with your products more quickly and efficiently. Users upgrading from Red Hat Enterprise Linux 6 to Red Hat Enterprise Linux 7 can find migration information on the Red Hat Enterprise Linux product page.

Explore Products

Customer Portal Products page screenshot
The products section allows you to easily select your product to find related articles, videos, news, and more.

Performance

I want a faster Customer Portal.

Over the last year, you've left feedback highlighting slow performance in the Red Hat Customer Portal, specifically when accessing our Knowledgebase and community sections.

As a result of significant database caching efforts, page load times have improved by a factor of 50-75%, depending on the page—averaging less than one second per page.

Collaboration

I want easy access to diagnostic tools and more collaboration with Red Hat engineers.

We introduced Red Hat Access Labs to help you use Red Hat products to their full potential. Through the Red Hat Access Labs, Red Hat engineers deliver tools to help you improve performance, quickly troubleshoot issues, identify security problems, or assist with other issues you are experiencing within your IT environments. We invite you to try these tools, collaborate with us, and leave feedback.

Visit Red Hat Access Labs

Customer Portal Labs screenshot
The Load Balancer Configuration Tool is designed to help create an optimal balance between Apache-based load balancers and JBoss application servers.

Control

I want more control over email notifications from the Customer Portal community.

We created a centralized area for managing your email notifications across all areas of the portal community and Knowledgebase. Additionally, you can now choose from a wide list of tags to further refine your notifications.

Manage Notifications

Customer Portal notifications management screenshot
Within your Customer Portal profile, you can select how you want to be notified of relevant content.

Have an idea to improve your Red Hat customer experience?

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