Documentation Feedback FAQ

Updated -

What is the documentation feedback tool?

This tool allows you to provide contextual comments directly within Red Hat product documentation.

Which products support Documentation Feedback?

Not all Red Hat documentation has the feedback tool. The following products and their subsequent versions all have implemented the feedback tool:

  • JBoss Enterprise Application Platform
  • Red Hat 3scale API Management
  • Red Hat AMQ
  • Red Hat build of Eclipse Vert.x
  • Red Hat build of Thorntail
  • Red Hat Ceph Storage
  • Red Hat CloudForms
  • Red Hat CodeReady Containers
  • Red Hat CodeReady Studio
  • Red Hat CodeReady Workspaces
  • Red Hat Decision Manager
  • Red Hat Developer Tools
  • Red Hat Enterprise Linux (Version 8 only)
  • Red Hat Fuse
  • Red Hat OpenShift
  • Red Hat OpenStack Platform
  • Red Hat Process Automation Manager
  • Red Hat Satellite
  • Red Hat support for Spring Boot
  • Red Hat Virtualization

How can I leave feedback on documentation?

  1. Navigate to the appropriate Product Documentation.
  2. If you are not in Multi-Page view, switch to it by using the drop-down menu on the side panel.
  3. Select Feedback on the top right corner.
  4. Highlight the text where you are going to provide feedback.
  5. Click Add Feedback.
  6. Type your comment and submit.

For further information, see this video.

Who can leave feedback?

Any user logged into the Customer Portal can leave feedback.

Who can see my feedback? What are the privacy settings?

The feedback is public. A Red Hat associate responds to your feedback with an external ticketing system (Bugzilla, JIRA). The ticket is read-only for everyone except the original reporter and Red Hat associates.

How do I monitor the progress on my feedback? Through the ticketing system, via email, or some other way?

You can monitor the progress of your feedback via the external ticket.

When will I get a reply?

Response times vary and depend on the capacity of the team. We will respond as soon as possible!

How do I avoid providing duplicate feedback?

After highlighting text, check to see if any other tickets are already open regarding the passage. Someone might have already provided the feedback you are about to suggest.

What happens to my feedback?

A Red Hat associate who is actively working on the product addresses your feedback.. The associate either accepts and moves the feedback to an upstream release, or declines it with an explanation. If the feedback uncovers an important issue, Red Hat will incorporate the information into applicable releases.

Why should I leave feedback?

Your feedback is valuable to us. If you notice a problem or would like an improvement, Red Hat wants to know.