Red Hat Customer Portal FAQ

Updated -

Common questions and answers about the Customer Portal.

What is the Red Hat Customer Portal?

The Customer Portal is the central location for accessing the resources your Red Hat subscriptions provide.

  • As a customer, you can use the Customer Portal to perform the following actions:
  • Manage your accounts and subscriptions
  • Download software and updates
  • Raise and manage support cases
  • Access solutions, FAQs, and official Red Hat product documentation
  • Access a catalog of security advisories and learn about security measures for Red Hat products
  • Access an integrated search engine for Red Hat resources
  • Access rich educational content such as white papers, information sheets, and multimedia presentations
  • Request product evaluations
  • Participate in community discussions

Which languages does the Customer Portal support?

By default, the Customer Portal displays all menus and options in US English. However, you can also select the following languages from the globe icon in the header bar:

  • Chinese (Simplified)
  • Japanese
  • Korean

Some resources on the Customer Portal are also available in languages other than US English. For example, some product documentation is available in a range of languages, and you can access a machine translated version of resources such as knowledgebase articles and solutions. All language options are available directly from the language menu in the documents themselves.

Who can access the Customer Portal?

The Customer Portal is publicly accessible. However, some features are restricted to customers with active subscriptions.

How can I find my login details?

If you cannot remember your username or password, use the Reset your password screen. You will need your account name or the email address associated with your account to retrieve these details.

For more information about the access your username and password provides, see The importance of the Red Hat (Customer Portal) login.

How can I access the content associated with my subscriptions?

To access the content associated with your subscriptions, you must log in using an account that is associated with those subscriptions. You must also confirm the email address associated with that account.

How can I purchase subscriptions?

Common subscriptions are available from the Red Hat Store.

For all other subscriptions, contact Sales.

How can I open a support case?

Click SUPPORT CASES in the header bar.

NOTE: Only authorized users can open support cases.

For more information on raising and managing support cases, see How to engage with Red Hat support.

How can I report a problem with or request an enhancement to the Customer Portal?

Raise a support case and enter Red Hat Customer Portal as the product.

How can I download software and errata?

Click DOWNLOADS in the header bar.

How can I access the Red Hat Knowledgebase?

Click the magnifying glass icon in the header bar, enter a search term, and select Knowledgebase from the content type list on the results screen.

How can I access product documentation (for example, user manuals and release notes)?

Click Products & Services > Documentation to see the product documentation for all Red Hat products, services, and offerings. Alternatively, click the magnifying glass icon in the header bar, enter a search term, and select Documentation from the content type list on the results screen to see results from within the product documentation.

How can I access learning subscriptions?

Click Products & Services > Training & Certifications to see Red Hat’s training catalogue, sign up for courses, and take assessments.

What Red Hat technologies does the Customer Portal use?

The Customer Portal incorporates technologies such as Red Hat Enterprise Linux, OpenShift Container Platform, Red Hat JBoss Enterprise Application Platform, and Red Hat JBoss Seam.

30 Comments

Hi I've added my RHCE Certification ID to my redhat account. But when i entered the ID in verify block, it says the "The user associated with this Certification ID has not mapped his or her ID to a redhat.com login". It only shows RHCSA Certification ID. I ddint see my RHCE ID in my redhat account. Can someone guide me to map the RHCE certification ID to redhat account?

Hello, Dilip.  If you have not done so, already, please open a support case for your problem.  That way, a support engineer can obtain screen shots of the problem and semi-private information for investigative purposes that would not be appropriate to post here in a public comment.

i would like to ask about config netwok on undercloud ?

The best way to get a question answered is to submit a severity 4 support case.  Otherwise, you can ask your network & undercloud question under the OpenStack product of our community discussions area.

您好,怎么取消red hat的订阅呀,

您好,怎么取消red hat的订阅呀,

您好,怎么取消red hat的订阅呀,

您好,怎么取消red hat的订阅呀,

How to enable the MASSL in JBOSS 5.0.1 GA?

how do i delete my account and end my subscribtion

how to login with oc login?? what is the master in it?? how to login in openshift web console??

how can i solve this error -->> iniparser can't open file -->> cd /etc/yum.repos.d/app.repo is skiiping when i created a repo in rhel 8 and then it show these two error please help me try to resolve these error.

I'm sorry to hear of your trouble, Mr. Yadav. You can use the Customer Portal's search feature (the field with the magnifying glass icon) to find possible solutions to your problem.  (My initial search turned up this document:  microdnf showing ibrhsm-WARNING ** and Found 0 entitlement certificates .)

If you do not find an answer through searching, please let us help you by opening a support case per the instructions in this FAQ.  Thanks!

Would like to be able to search better. Is there a more advanced search where I could search for strings or use logical operators like AND OR and NOT? Even having more detailed instructions on the current search ability would help -- at least I wouldn't waste time trying to tell it something it does not understand. Thank you, Don

Mentor,

how do i get the login credentials for the bastion and other vm's in the lab?

你好。redhat 产品中devtoolset-7中的gcc7.3.1环境是怎么来的呢?我们在http://ftp.gnu.org/gnu/gcc/官网只找到gcc7.3.0,并没有找到7.3.1版本的

how to raise the ticket, which is the next session available

How do i view all licenses i have purchased for my company?

Hello Octavian, in the upper left corner of the Customer Portal, you will see SUBSCRIPTIONS. Clicking this will direct you to the Red Hat Subscription Management overview page. There you will see all active subscriptions (licenses) for your organization.

The first think one may need is a button to start a chat, not pages and pages of not useful text

It sounds like you are having trouble; I am sorry to hear that.  The "not useful text" to which you mention -- are you referring to this frequently asked questions page, or the home page of https://access.redhat.com/?

The button to start a chat with a support engineer is located fairly prominently in our support section.  Please browse to the Customer Portal home page --> Products & Services --> Support.  (Or, if you need a direct link:  https://access.redhat.com/support.)

How is it possible to export "Red Hat Product Errata" reports, especially the "Advisory" column can't be marked to copy?

Marc, if you have not gotten an answer to your February 2021 question by now, I encourage you to open a support case.

I gave my RHSCA Exam yesterday but exam result yet not decaled.id is chetan.niem@gmail.com

Chetan, I hope you did well on your exam.  But this article is about the Customer Portal, not exams.  You will want to visit our Training & Certification page.

There, you will find a frequently asked questions list.  One of the questions under the "Take the next steps on your skills path" section is "When do I receive my official results after taking an exam?"  The answer is within 3 business days.  If you do not receive your results after that time, please contact Red Hat Certification.

After a frustrating week of issues using the portal "search" feature, I submitted a ticket. The initial response was:

> Is this issue present when using the Firefox browser shipped with RHEL?

I typically use a Linux or MacOS desktop and occasionally Android and Windows, but I do NOT have a RHEL desktop.

What browsers are supported here?

BTW, the workaround I have been using, for the past 7 days, multiple times a day, is clearing cache/cookies and trying again and I have seen this in Chromium / Chrome on both Linux / MacOS.

To directly answer your question, the list of browsers that we support using with the Red Hat Customer Portal is here:  Browser Support Policy.

I trust that our support staff will resolve your issue via the support case that you opened.

My previous comment was deleted. :-/

This should be included here as well https://access.redhat.com/help/browsers

FWIW, my browser problem (portal search widget via Chrome) has not been resolved.

Hi Charles - Our web team is currently investigating and working on a resolution for Customer Portal Search errors. You can subscribe to receive updates on this via the Red Hat Status page: https://status.redhat.com/

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