How are Amazon Web Services (AWS) hosted virtual machines supported?
Overview
For systems that are hosted on Amazon Web Services (AWS) 1, direct support is achieved in a number of ways. When support is needed, one of the first questions that is raised is, "do we open a case with Amazon Support or Red Hat Support?"
There are two primary methods in which an AWS hosted system supported.
...Subscriber exclusive content
A Red Hat subscription provides unlimited access to our knowledgebase of over 48,000 articles and solutions.
